岗位职责/职位描述
任职要求及岗位职责：
1. Review arrival information on a dailybasis; VIP, Regular guests, Groups, special requests etc.
每班检查当日抵店客人信息，包括贵宾、常规客人、团队的情况以及特别要求。
2. Maintain good working relations with all departments与所有部门保持良好的工作关系
3. Familiar with Front Office Standards and Procedures
熟悉前厅部工作标准及程序
4. Ensure that guest complaints are properly logged and acted upon by trying toavoid any guest leaving the hotel dissatisfied. Solicits assistance fromManagement if needed
确保客人的抱怨被合适的记录并采取行动避免客人不满意的离开饭店。必要时从管理人员处获得帮助
5. Assist in resolving accounting matters, disputes, missing back-ups etc
协助解决财务问題、争议、丢失的备分等
6. Represent Management in all guest related issues in the best possible way
尽可能用更好的方式代表饭店管理层处理与客人有关的一切事宜
7. Handle guest requests and takes personal responsibility to ensure request ismet by following up with relevant departments
处理客人要求并通过亲自追踪相关部门负责确保客人的要求被满足
8. Responds immediately on medical requests and emergencies
对医疗要求和紧急事件做出快速反应
9. Assist in investigating and resolving written guest complaints
协助调查和解决客人的书面投拆
10. Maintain effective guest relations, builds rapport and offer personalizedservice and assistance
维持有效的对客关系，建立和谐的气氛并提供个性化的服务和帮助
11. Be responsible for night duties, carry out hotel night audit accordingprocedure
负责酒店夜间运行，根据具体程序完成夜间审计工作
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